I started the Office of Parent and Family Programs at Western Michigan University in 2006 and built it from the ground up. Prior to 2006, we had a dues-based Parents Association that had about 400 members. The current database of family members connected to the department is over 17,000 and it is now known as the Office of Family Engagement. I was a one-person office up until this past year when I was given a graduate assistant who works 20 hours per week. I am sharing this insight with you from the perspective of “lessons learned” in the hope that you can find a nugget of advice from my experience.